Top FAQ

Most frequently asked questions are to be found right here.

Creditcard Payment not successfull
Alphacomm values secure payment. Therefore, all our payments are checked by our payment service provider with high security standards. It may occur that you...
Thu, 27 Aug, 2015 at 12:57 PM
Received no extra/free credit
Extra or free prepaid credit after top-up will always be delivered by your provider. Whenever you've been promised bonus or free credit (for example...
Wed, 29 Apr, 2015 at 10:05 AM
How to delete my account
If you do not need your account anymore, we can delete it for you. Please send us the email address that you wish to delete together with the most recent or...
Mon, 3 Aug, 2015 at 9:20 AM
Top-up tablet
If you own a tablet (such as the Apple iPad) and you are able to make a call, the usual process of top-up according to the top-up instructions of your provi...
Wed, 29 Apr, 2015 at 10:34 AM
What does direct top-up mean?
 With direct top-up, you can top-up without the use of any code. After placing your order, the prepaid will automatically be added to your balance. The mobi...
Wed, 29 Apr, 2015 at 10:15 AM
Why have I not received my Lycamobile Holland Bundle or Lebara Unlimited?
 Beside the usual prepaid, we offer you bundles such as the Lycamobile Holland Bundle and Lebara Unlimited. Activating such a bundle gives you 30 days of un...
Wed, 29 Apr, 2015 at 10:20 AM
Provider related (canceling, simcard validity, frozen credit, rates)
 We are an independent trader and no part of any provider. We have no access to or insight in network data. Questions about extra or free credit, simcard va...
Wed, 29 Apr, 2015 at 10:27 AM
My KPN/Hi/Telfort top-up code contains 16 digits and doesn't work. What to do?
Recently, the amount of numbers of top-up codes has been changed from 15 to 16 digits by KPN's network. If you are unable to succesfully activat...
Wed, 29 Apr, 2015 at 10:10 AM