Support

I have a question concerning the order, payment, delivery, or activation of credit.
We want to make it as easy as possible for our customers to order, pay and activate credit online. We have compiled the frequently asked questions sorted by...
Fri, 12 Sep, 2014 at 2:58 PM
How to delete my account
If you do not need your account anymore, we can delete it for you. Please send us the email address that you wish to delete together with the most recent or...
Mon, 3 Aug, 2015 at 9:19 AM
Our opening hours
You are always welcome to contact us by e-mail. We strive to answer within one working day. Please use our ticketform.   Our hotline is open from M...
Fri, 12 Sep, 2014 at 3:01 PM
Rate us on Feedback Company, your opinion matters!
We continuously strive to improve our service and are highly interested in your opinion. We collect customer feedback through the Feedback Company. Thank yo...
Fri, 12 Sep, 2014 at 3:05 PM
I have a suggestion?
We are always happy about suggestions. We are open to suggestions from our customers. Do you have ideas about how we can improve our services and p...
Fri, 12 Sep, 2014 at 3:15 PM
I have a complaint?
Of course we are very happy with our high customer satisfaction and customer ratings. But to continue to improve our services, we also want to kno...
Wed, 30 Dec, 2015 at 12:37 PM
No support agent on the Phone?
Our support agents are no longer reachable by telephone, this is to prevent long waiting periods. All required information is available on our web-site, or ...
Thu, 9 Oct, 2014 at 12:10 PM
I have a question concerning privacy
If you have questions or comments about our Privacy Policy or data processing, do not hesitate to contact us. Our customer service will be of assistance if ...
Fri, 12 Sep, 2014 at 3:00 PM