Alphacomm Digital Commerce (ACDC) offers as a service to transport digital content to the end-user. This service is one of the exceptions of the law article about the rights of withdrawal. (art. 7:46d Law of purchase on distance).
ACDC is required to mention the customer during the purchase process that the right of withdrawal expires after the digital content is delivered. You can see this note in the last step before you clicked on the “Checkout”.button.
ACDC can’t check if the digital content is already used after delivering. This applies to all digital products. That’s why we can’t take top-up codes, gamekeys, musickeys and direct top-ups back from the customer.